The existing system in the major hospital faces challenges with appointment scheduling, failing to get updates on doctor's real-time schedules. The manual process not helping patients to schedule appointments on preferred dates.
Our team helped to implement RPA solution for scheduling patient appointments in a major hospital system in the United States. The hospital system implemented RPA to automate the process of scheduling patient appointments. The RPA system was able to integrate with the hospital's existing scheduling system, allowing it to automatically check the availability of doctors and schedule appointments based on the patient's preferred date and time.
The RPA system was able to reduce scheduling errors by 75% by automatically checking for conflicts and ensuring that the patient is scheduled with the appropriate healthcare professional. Additionally, the RPA system was able to increase appointment scheduling efficiency by 35% by automating the process of scheduling appointments, reducing the need for manual input and freeing up staff to focus on other tasks.
The hospital system also reported an increase in patient satisfaction, as the RPA system was able to schedule appointments more quickly and with fewer errors, making it easier for patients to schedule appointments at their convenience. The implementation of RPA in this case helped the hospital system to improve the efficiency, accuracy, and patient satisfaction in the scheduling process.